What does the warranty cover, and what is excluded?
Every X-PRO Hawk 125 is covered by our manufacturer Limited Warranty: 1-year frame warranty against structural defects, 90-day parts warranty against manufacturing defects, and 90-day battery warranty. Normal wear items — tires, brake pads, chain, drive belt, bulbs — and damage from misuse, accidents, or unauthorized modifications are not covered. View our full warranty policy at xprousa.com/pages/warranty-policy.
How do I submit a warranty claim or request support?
To submit a warranty claim or request support, contact our U.S.-based team through xprousa.com/pages/contact-us by phone, email, or video call. Our team has direct access to inventory systems and your order records. For faster resolution, include your order number, photos of the issue, and a description of what happened.
Can I get replacement parts, and how quickly do they ship?
Yes. We stock full OEM replacement parts for the Hawk 125 in our company-owned warehouses in California and Texas. Parts are stocked before vehicles are listed — not ordered after a problem is reported. Browse and order parts at xprousa.com/collections/parts-by-bikes (search by SKU ATV-P003 / Hawk 125). Domestic shipping from our U.S. warehouses.
What should I do if my vehicle arrives damaged?
If your Hawk 125 arrives with visible damage, take photos immediately before signing or opening the packaging. Note the damage on the delivery receipt. If the damage is severe, refuse delivery and contact our team within 24 hours with photos. For damage discovered after opening, contact us within 48 hours with photos — do not attempt to operate the ATV before reporting the issue.
Do I need to sign for delivery, and what if I miss it?
Your Hawk 125 ships via LTL freight. The carrier will contact you to schedule a delivery appointment. You must be available to receive the delivery — after 3 missed attempts, the item will be returned and you will be responsible for all return freight fees. Inspect the ATV before signing the delivery receipt.
How will you contact me after my order ships?
After your Hawk 125 order ships, our team will contact you by phone and email to coordinate LTL freight delivery. Please answer calls from unfamiliar numbers and check your email daily — including spam — until your ATV arrives.
What happens if you can't reach me during delivery?
If we cannot reach you after multiple contact attempts, your carrier may be unable to complete delivery. After 3 missed delivery attempts, the item will be returned and you will be responsible for all return freight fees. Keeping your contact information current when placing your order is critical.
Is this vehicle street legal?
No. The X-PRO Hawk 125 is for off-road use only and cannot be registered or operated on public roads, highways, or any public property in any U.S. state. It is designed for private land, farms, backyards, and designated OHV (Off-Highway Vehicle) parks. Additionally, this ATV is not CARB-certified and cannot be legally sold or used in California.
What age is this vehicle recommended for, and is supervision required?
The Hawk 125 is recommended for riders age 13 and up. With the speed limiter engaged at low settings, younger teens may be able to ride with direct adult supervision and remote kill switch control. Riders under 16 must be supervised by a parent or guardian at all times. Maximum load capacity is 198 lbs — for safety we recommend rider weight at or below 180 lbs.
Does the vehicle come assembled, or do I need to assemble it?
The Hawk 125 ships 85% pre-assembled. You will need to install the remaining components before riding: 4 wheels (2 front + 2 rear), handlebar, front fender, front bumper, rear cargo rack, rear shock absorber, footrests (×2), and battery connection (Red + first, then Black −).
Can I assemble it myself, or do I need a professional mechanic?
Buyers with basic mechanical experience can complete assembly in approximately 45–60 minutes using common hand tools (wrench, screwdriver) and the included owner's manual plus the official YouTube assembly video. Professional mechanic assembly is highly recommended if you are not comfortable with the wheel install — improper assembly voids safety guarantees. All bolts must be tightened and thread-locker (Loctite) applied before the first ride.
Do I need to change the oil before the first ride?
Yes — change the engine oil before your first ride. The factory fill is a break-in oil not suitable for extended use. Skipping this step is the leading cause of engine seizure on new vehicles. Drain the factory oil, refill with a fresh oil appropriate for 4-stroke air-cooled engines, and recheck oil level before starting.
What type of fuel does this vehicle require?
The Hawk 125 runs on regular gasoline — 87 octane minimum. Do not use diesel or ethanol blends above E10. Use fresh fuel and avoid letting the tank sit for extended periods, as stale fuel can clog the carburetor. Drain the fuel tank and run the carburetor dry before long-term storage.
How do I prepare the vehicle for long-term storage?
Drain the fuel tank and run the carburetor dry to prevent varnish buildup. Disconnect the starter battery if storing for more than 30 days. Store the ATV indoors in a dry, temperature-stable area. Cover to prevent dust accumulation. Before returning to use after extended storage, inspect all bolts, tire pressure, brake function, and refill with fresh oil and fresh fuel.
Is there a break-in period, and what do I need to do during it?
Yes. We recommend a break-in period for the first 3–5 hours of riding. During this period, avoid sustained full-throttle operation and allow the engine and drivetrain components to seat properly. After break-in, change the engine oil again and re-tighten all bolts. A properly completed break-in significantly reduces early wear and extends the ATV's service life.
