What does the warranty cover, and what is excluded?
The Storm DLX 150 is covered by a 1-Year Frame Warranty against structural defects and a 90-Day Parts Warranty against manufacturing defects (excluding wear items). Wear items — tires, brake pads, chain, spark plugs, and bulbs — are not covered. Battery warranty is 90 days. Full warranty terms available at xprousa.com/pages/warranty-policy. Our U.S.-based team handles all warranty claims directly.
How do I submit a warranty claim or request support?
Contact our U.S.-based support team through xprousa.com/pages/support. Provide your order number, photos of the issue, and a description of the problem. Our team has direct access to inventory systems and warehouse operations to resolve claims efficiently. For urgent issues, phone support is available during U.S. business hours.
Can I get replacement parts, and how quickly do they ship?
Yes — OEM replacement parts for the DB-K016 Storm DLX 150 are stocked in our U.S. warehouses in California and Texas. Parts orders ship from the same facilities that handle complete vehicles. Browse parts at xprousa.com/collections/parts-by-bikes. Most in-stock parts ship within 1–3 business days.
What should I do if my vehicle arrives damaged?
Before signing the delivery receipt, inspect the vehicle carefully. If you find damage, note it specifically on the freight carrier's delivery receipt (do not sign a clean receipt for a damaged shipment) and take photos immediately. Contact our team at xprousa.com/pages/contact-us with photos of the damage within 24 hours of delivery. Claims filed without documented delivery receipt notation may not be eligible for carrier freight claims.
Is this vehicle street legal?
No. The X-PRO Storm DLX 150 is designed for off-road use only and is not street legal. It cannot be registered or operated on public roads, highways, or public property in any U.S. state. Additionally, this vehicle is NOT CARB certified and cannot be sold to addresses in California. Please ensure you have a designated off-road riding area — private land, farm, or legal off-road park — before purchasing.
Does the vehicle come assembled, or do I need to assemble it?
The Storm DLX 150 arrives 85% pre-assembled from the factory. You will need to install the front wheel, handlebar clamp, front fender, number plate, rear shock absorber, and battery. The owner's manual is included. Estimated assembly time is 45–60 minutes. Official assembly video available on YouTube — search “X-PRO DB-K016 Storm DLX 150 assembly.”
Do I need to change the oil before the first ride?
Yes — you must change the engine oil before your first ride. The factory fill is a break-in lubricant not suitable for extended use. Skipping this step is the leading cause of engine seizure on new gas-powered vehicles. Use fresh 4-stroke motorcycle oil appropriate for your climate (typically 10W-40). This is a required pre-ride step, not optional maintenance.
What type of fuel does this vehicle require?
The Storm DLX 150 uses regular unleaded gasoline, 87 octane or higher. The fuel tank capacity is 6L (approximately 1.6 gallons). Do not use E85 or ethanol blends above E10. Always use fresh fuel — stale fuel is a common cause of hard starting and carburetor issues.
Is there a break-in period, and what do I need to do during it?
A break-in period of 3–5 hours of riding is recommended. During break-in, avoid sustained full-throttle operation and allow the engine, clutch, and drivetrain components to seat properly. Vary engine speed — don't hold one RPM for extended periods. After break-in, re-inspect and re-tighten all bolts. A properly completed break-in extends service life and reduces early wear.
What age is this vehicle recommended for, and is supervision required?
The Storm DLX 150 is recommended for riders age 13 and older. Riders under 18 must be supervised by a parent or guardian at all times. The 4-speed manual clutch transmission requires foundational riding skills — this bike is not appropriate for riders with zero prior riding experience. At 35 inches seat height, it is best suited for riders approximately 5'4" and taller. Maximum weight capacity is 209 lb.
How will you contact me after my order ships?
After your order ships, our team will contact you by phone and email to coordinate LTL freight delivery scheduling. Answer calls from unfamiliar numbers — our team and the freight carrier may call from numbers you don't recognize. Check your email daily, including your spam folder, until your vehicle arrives.
What happens if you can't reach me during delivery?
If we cannot reach you to schedule delivery, the freight carrier may hold your vehicle at a terminal. After multiple missed contact attempts, your order may be returned at your expense. Keep your contact information current and respond promptly to scheduling calls.
Do I need to sign for delivery, and what if I miss it?
Your vehicle ships via LTL freight. The carrier will contact you to schedule a delivery appointment. Large freight trucks require accessible road access — if your location cannot accommodate a large truck, you may need to arrange terminal pickup. If you miss your scheduled delivery window without rescheduling, return shipping charges become your responsibility.
Can I assemble it myself, or do I need a professional mechanic?
Professional mechanic assembly is strongly recommended. Improper DIY assembly — particularly of the front wheel and brake alignment — voids safety guarantees and is one of the leading causes of early mechanical issues with new vehicles. Regardless of who assembles it, all bolts must be tightened and thread-locker (Loctite) applied before the first ride.
How do I prepare the vehicle for long-term storage?
For storage of 30 days or longer, drain the fuel tank and carburetor completely — stale fuel left in the system causes gumming and carburetor blockage. Change the engine oil before storage. Store the vehicle indoors in a dry, temperature-stable environment. Before returning to service after extended storage, change the oil, inspect all bolts, check tire pressure, and inspect brake function.
